Refund Policy
Effective date: 1 January 2026 · Applicable to: all Cresard software development engagements · Currency: INR
Custom software development is a service, not a retail product. Work begins immediately upon receipt of advance payment and involves real engineering and design effort. Please read this policy carefully before engaging Cresard.
1. General Principle
All payments made to Cresard are for professional services rendered. software engineering, design, consultation and project management. Because work is custom and time is non-recoverable, refunds are not automatically available once work has commenced. However, Cresard is committed to fair treatment of every client and will handle disputes in good faith.
2. When Refunds Are Applicable
Project has not yet started and Cresard is unable to commence due to our own unavailability: full advance refund.
Advance paid but Cresard fails to deliver any work within the agreed kickoff timeline for reasons attributable to us: full advance refund.
Cresard materially breaches the agreed Statement of Work and fails to remedy the breach within a reasonable cure period of 14 days after written notice: pro-rata refund for undelivered work.
Work was paused or cancelled due to force majeure (such as a natural disaster, declared national emergency): advance for uncommenced work is refunded after deducting any direct out-of-pocket costs already incurred.
3. Non-Refundable Situations
Work has commenced: engineering, design, architecture or planning hours already invested are non-refundable.
Client changes project scope, requirements or direction causing rework, additional costs may apply and advance is not refunded.
Client fails to provide timely feedback, access, content or approvals, causing delays, no refund is owed.
Client is dissatisfied with subjective creative or design decisions that meet the agreed brief.
Milestone payments once a milestone is accepted (explicitly or implicitly by client silence beyond 5 business days).
Disagreements about technology choices that were discussed and agreed before work started.
4. Client-Initiated Cancellation
If you choose to cancel a project in progress:
5. Dispute Resolution Process
Before initiating any formal dispute, both parties agree to attempt resolution by direct negotiation for a minimum of 30 days. Write to contact@cresard.com describing your concern. We will respond within 5 business days. If negotiation fails, disputes shall be resolved under the jurisdiction of the courts in Chennai, Tamil Nadu, India, governed by the Indian Contract Act, 1872 and applicable Indian law.
6. Refund Processing Timeline
Approved refunds are processed within 15 business days of written confirmation. Refunds are issued to the original payment method wherever possible. GST amounts paid on invoices for services already commenced are not refundable as they have been remitted to the government.
7. Contact for Refund Requests
Cresard Software Services
contact@cresard.comChennai, Tamil Nadu, India
Response within 5 business days. Resolution within 30 business days for valid refund claims.